The Practice offers telephone consultations to all our patients during consultation hours. This service may be used for emergencies/urgent problems, general queries and interpretation of results.
To use this service, phone the Practice and speak to our Admin staff giving your name, date of birth, a brief overview of the problem/query and a contact number - a doctor or nurse (depending on the nature of the problem) will phone you back.
When telephone consultation requests are received, a clinician assesses the urgency of those requests and prioritises those patients as to their medical need. We aim to return the calls of ALL patients within an hour of the original call however this may be a little longer at busy periods.
We ask that if you have an urgent problem to phone the Practice as early as possible. Please be aware that some medical problems are best dealt with at a face to face consultation at the Practice. If the clinician feels that this is the case and that the problem cannot be managed over the telephone then you will be asked to attend the Practice, usually that day.
If the clinician issues you a prescription after your telephone consultation please collect it after 12pm (morning consultation) or after 5.30pm (afternoon consultation). This allows time for the doctor to finish their clinic and pass the prescription to the Receptionist.